Returns & Refunds Policy
Etsy Tee – Fair Returns Since 2019
Quick Summary – Returns Made Simple
Return Timeframe:
- 30 days from delivery date
- Items must be unworn and untagged
- Original packaging required
- Return authorization needed
Refund Process:
- Full refund to original payment method
- Processing time: 5-10 business days
- Return shipping: customer responsibility
- Exchanges available for size/color
Need Help? Contact us at returns@etsytee.com before returning any items. We’re here to make returns as smooth as possible.
Quick Navigation
SECTION 1 – RETURN POLICY
At Etsy Tee, we want you to be completely satisfied with your custom apparel purchase. We offer a comprehensive 30-day return policy for most items, subject to the conditions outlined below.
Return Eligibility Requirements:
- Timeframe: Items must be returned within 30 days of the delivery date
- Condition: Items must be unworn, unwashed, and in original condition
- Tags: All original tags and labels must be attached
- Packaging: Items should be returned in original packaging when possible
- Authorization: Return authorization (RA) number required before shipping
Important Notice:
Returns without a return authorization (RA) number may be refused or delayed. Please contact our returns team before shipping any items back to us.
SECTION 2 – REFUND PROCESS
Refund Timeline & Method:
Processing Time:
- Item inspection: 1-2 business days
- Refund processing: 3-5 business days
- Bank processing: 5-10 business days
Refund Method:
- Original payment method
- Full purchase price refunded
- Original shipping fees non-refundable
- Return shipping: customer pays
Refund Breakdown:
SECTION 3 – EXCHANGES
We offer exchanges for size or color variations of the same item, subject to availability. Exchanges follow the same eligibility requirements as returns.
Exchange Process:
- Contact returns@etsytee.com with your order number and exchange request
- Receive exchange authorization and return instructions
- Ship original item back to us (customer pays return shipping)
- New item ships once original is received and inspected
- If price difference exists, we’ll charge/refund the difference
Exchange Benefits:
- Faster than return + new order process
- Priority processing for exchange items
- Same return policy applies to exchanged items
SECTION 4 – NON-RETURNABLE ITEMS
Certain items cannot be returned due to hygiene, customization, or other factors. Please review this list before placing your order:
Customized Items:
- Custom embroidered designs
- Personalized text or names
- Custom color combinations
- Special order items
Condition Issues:
- Worn or washed items
- Items with removed tags
- Damaged by customer
- Items returned after 30 days
Exception – Defective Items:
Even customized items can be returned if they arrive defective, damaged, or significantly different from what was ordered. We’ll provide full refund including all shipping costs.
SECTION 5 – RETURN PROCESS STEP-BY-STEP
Follow these steps for a smooth return experience:
Contact Us
Email returns@etsytee.com with order number and reason for return
Get RA Number
Receive return authorization and prepaid shipping label
Package Item
Pack item securely with RA number visible on package
Ship Back
Drop off at designated shipping location or schedule pickup
Get Refund
Receive refund confirmation once item is inspected
Return Shipping Address:
Etsy Tee Returns Department
[Return Address – Provided with RA Number]
United States
SECTION 6 – CONTACT US
Have questions about returns or need assistance with your order? Our dedicated returns team is here to help make the process as smooth as possible.
Returns Support
Email: returns@etsytee.com
General Support: support@etsytee.com
Response Time: Within 24 hours
Business Hours
Monday – Saturday: 9:00 AM – 6:00 PM EST
Returns Processing: Monday – Friday
Emergency: Same day response
Quick Tip: Include your order number and specific issue details in your email for faster processing. Photos help us resolve issues quickly!
Frequently Asked Questions
Can I return a custom embroidered item?
Custom embroidered items are generally non-returnable unless they arrive defective or significantly different from your order specifications.
Who pays for return shipping?
Customers pay return shipping costs unless the item was defective, damaged in transit, or we sent the wrong item.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 3-5 business days. Bank processing can take an additional 5-10 business days.
Can I exchange for a different size?
Yes! Size exchanges are available for the same item in different sizes, subject to availability. Contact us before returning.
What if my item arrives damaged?
Contact us immediately with photos. We’ll provide a full refund or replacement at no cost to you, including all shipping fees.
© 2019-2025 Etsy Tee. All rights reserved. | This Returns & Refunds Policy was last updated on January 2025.
